OUR PROJECTS
Following our Inclusive Design process, The Office of Performance & Innovation tackles pressing challenges that impact the quality of life for residents in Minneapolis, offering a big-picture perspective on complex issues.
911/MPD
The Office of Performance & Innovation (OPI) is leading a group of staff and community members in the identification, design, and testing of long-term alternative responses to low-risk mental health related 911 calls and traffic and reporting 911 calls. In addition to these categories, OPI will help the workgroup identify other opportunities to expand the City’s ability to respond to 911 calls beyond the Minneapolis Police Department. OPI will also scope out a prioritization study to evaluate the 911 dispatch priority and problem nature codes to better define risk levels, disaggregate large categories to capture data more effectively and operationalize the ability to send alternative responses.
Updated January, 2020
Public Access TV
The Office of Performance & Innovation (OPI) is leading a group of staff and community members in the identification, design, and testing of long-term alternative responses to low-risk mental health related 911 calls and traffic and reporting 911 calls. In addition to these categories, OPI will help the workgroup identify other opportunities to expand the City’s ability to respond to 911 calls beyond the Minneapolis Police Department. OPI will also scope out a prioritization study to evaluate the 911 dispatch priority and problem nature codes to better define risk levels, disaggregate large categories to capture data more effectively and operationalize the ability to send alternative responses.
CONDUCT ON LICENSED PREMISES
In 2018, our team was tasked by a Councilmember to develop a new process for how the city works with landlords to manage disruptive tenant behavior while decreasing the displacement rates of residents. In theory, these laws were designed to preserve the health, safety, and welfare of the neighborhood at land. Yet, in practice they were uprooting tenants in low-income and minority neighborhoods in Minneapolis. Through subject-matter expert interviews with city staff and scenario-based workshops with landlords and tenants, our team was able to develop a new process for handling these cases. Since early 2019, the city has been testing this process improvement within a specific Minneapolis neighborhood. Early results are promising, and we hope for full implementation in the coming years.
